Investigation On The Effectiveness Of The Patient Satisfaction Survey

MEMOTO :Professor RodriguezFROM SUBJECT :DATE :14 July 2008 scans that assess the hire of satisfaction derived by tolerants from wellness fright providers could be right wing for the improvement of processs (Centers for Medi disturbance Medicaid work , 2007 . On a day-by-day basis feedback from patients could demote insight on the kind of service they experience in hospitals or other health check facilities (Kowalczyk , 2005 Fahy , 2008 . Medicare , in an bm to understand the needs and experiences of patients , came up with the longanimous felicity Survey computer plan . In to gain better consort of this program , as well as its effects on the behavior of professionals belonging to the health care industry , I intend to conduct enquiry and write ab trace the up to(p) based mainly on current literatureThe patient c omfort Survey could give answers to simple questions concerning the speed with which a patient s call is attended to by a health care professional , the degree of attention given by a physician to a patient s concerns , and the cleanliness of health care facilities The Medicare program consists of 27 questions , and answers shall be posted on its website in an effort to push hospitals into improving health care and publicize musical none service delivery (Kowalczyk , 2005 Skehan Petrillo , 2003Given these laudable goals , I intend to enquiry how far implementation of this project has tell apart through . I would research how many institutions accept select and enforced the program . More importantly , I would alike to find out how many patients actually cerebrate the results of these surveys when they consider the hospitals where they would nark medical treatment .

The statistics of the patients who base their decisions on the surveys similitude those who do not consider the survey results shall be the undisciplined variables to be heedful in determining the intensity of the programUsing linchpin words much(prenominal) as patient satisfaction , Medicare , and performance criterion , I already conducted a literature review in to have a good grasp of the subject . shape up research shall lead to more conclusive evidence of the effectiveness of the programReferencesCenters for Medicare Medicaid Services (2007 . HCAHPS : Patient s Perspectives of Care Survey . Retrieved July 13 , 2008 , from http / engagement .cms .hhs .gov /hospital feelinits /30_hospitalhcahps .aspFahy , J (2008 . Medicare ad campaign targets consumer satis faction Pittsburgh Post- gazette . Retrieved July 13 , 2008 , from http /www .post- gazette .com /pg /08142 /883361-114 .stmKowalczyk , L (2005 . Hospitals set to puzzle patient survey results public . The Boston Globe . Retrieved July 13 , 2008 , from http /www .boston .com /business /healthcare /articles /2005 /11 /23 /hospitals_ set_to_mak e_patient_survey_results_publicSkehan , K Petrillo , M . K (2003 . Home Health Patient atonement : A National View of Public reportage . Retrieved July 13 , 2008 , from http /www .health .state .ri .us /chic /performance /quality /quality18 .pdf...If you want to get a full essay, order it on our website: BestEssayCheap.com

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